Our Return Policy

Introduction

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward return policy.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Items must be returned within 30 days of delivery
• Items must be unused and in the same condition as received
• Items must be in the original packaging

Non-Returnable Items

Certain items are not eligible for return, including: gift cards, downloadable software products, and personalized items.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team to request a return
2. Package the item securely in its original packaging
3. Ship the return to our warehouse

Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be credited to your original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

If you have any questions about our return policy, please contact us:

Email: asesoria@awitazul.com